When the customer places and order via the website, we may verify contact details, method of payment, tax status and payment currency prior to processing an order.
Abrel at its discretion may decide to accept or decline an order for any reason
Method of Communication
On placing an order via the website the customer is required to provide a valid email address, which we may use to communicate the status of the order or any other communications relating to the order.
Abrel will not be responsible for the non-delivery of email communications to the customer, due to the failure of the customer’s email system or spam filters
Shipping, freight and insurance costs are the responsibility of the customer
Shipping costs will be prepaid and added to the order
The customer can also decide to provide Abrel with their shipping account details
If there are local taxes or VAT rates applicable, these will be added to the order
Customers with local tax or VAT exemption must provide a valid certificate of same to Abrel prior to order processing
If the customer receives goods that have damaged in transit, the customer must keep the shipping carton, packing materials and goods.
If the customer receives damaged goods they must contact their relevant sales agent or email firstname.lastname@example.org
Prior to returning a product, the customer must contact their relevant sales agent or email email@example.com to obtain an RMA (Returned Merchandise Authorisation) number.
Returns must be made within 30days of the invoice date and must include the original Invoice number, description for the reason for the return and be in the original packaging.
The customer is responsible for the freight cost on returned product.
Abrel will not accept returns which are solely due to customer ordering errors.
Customer specific and custom engineered parts are non cancellable and non returnable.
Abrel Products was founded in 1994, and is head-quartered in Limerick, Ireland. The company commenced operations manufacturing Burn-in Boards for reliability testing of Semiconductors.
This continues to be the core business for the company but over time the product range manufactured by the company has expanded to include Endzone Burn-in Systems, Bibtest55XL board testers and Socket test probes.
Abrel is now a global company with a worldwide network of customers.
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