Sale of goods

Order Acceptance

  • When the customer places and order via the website, we may verify contact details, method of payment, tax status and payment currency prior to processing an order.
  • Abrel at its discretion may decide to accept or decline an order for any reason

Method of Communication

  • On placing an order via the website the customer is required to provide a valid email address, which we may use to communicate the status of the order or any other communications relating to the order.
  • Abrel will not be responsible for the non-delivery of email communications to the customer, due to the failure of the customer’s email system or spam filters

Shipping Charges

  • Shipping, freight and insurance costs are the responsibility of the customer
  • Shipping costs will be prepaid and added to the order
  • The customer can also decide to provide Abrel with their shipping account details
  • If there are local taxes or VAT rates applicable, these will be added to the order
  • Customers with local tax or VAT exemption must provide a valid certificate of same to Abrel prior to order processing

Damaged Goods

  • If the customer receives goods that have damaged in transit, the customer must keep the shipping carton, packing materials and goods.
  • If the customer receives damaged goods they must contact their relevant sales agent or email

Returns Policy

  • Prior to returning a product, the customer must contact their relevant sales agent or email to obtain an RMA (Returned Merchandise Authorisation) number.
  • Returns must be made within 30days of the invoice date and must include the original Invoice number, description for the reason for the return and be in the original packaging.
  • The customer is responsible for the freight cost on returned product.
  • Abrel will not accept returns which are solely due to customer ordering errors.
  • Customer specific and custom engineered parts are non cancellable and non returnable.